We hope you will be completely satisfied with every product purchased from our website, but if for any reason you are not, simply return the product to us – hassle free.  


Please email us.

Once submitted, we will be in contact with you usually within the same business day.

For exchanges:
After inspection, a replacement item(s) will be issued and will be shipped.
If your item fails to be in perfect condition, we will contact you with your options to proceed.

For refunds: 
After inspection, the return is then processed and a refund will be issued.
You should see the credit on your account within 3-5 business days.
If your item fails to meet your return criteria, we will contact you with your options to proceed.

If, for some reason, goods are damaged:

If there is a damaged or faulty item, upon product arrival, we kindly ask for you to provide us with photographic proof, which you can send to info@reefershoes.com. Once assessed we will either replace the item, credit the customer to the value of transaction for purchased item, to be used up to 6 months from credit issued.   

How long does it take to process a return?
Once the returned product arrives in our warehouse, it may take 1-2 business days to process.
It normally does not take this long, however in some cases it may.

As per company policy, the customer is responsible for the Shipping back to our warehouse for their return/exchange.
Please note: All returned packages must be sent with a tracking number.
Reefer cannot be held responsible for any returned packages. Packages can be sent without tracking at your own risk.

Fast delivery

You should receive your sneaker goodness within

3 - 5days of ordering.

15-days return

If you are unhappy with your product, you are able to return it within 15 Days of Purchase.

We're here to help

We pride ourselves on our customer service and simply being reasonable people.